Customer Service Manager
Information
Location: Brighouse
Hours: Full Time
Salary: Negotiable
Main Responsibilities
- Lead the Customer Service team, driving continuous improvement and ensuring a customer-first approach.
- Oversee complaint resolution via letter, email, and social media, ensuring compliance and service excellence.
- Coach and develop the team to enhance expertise and performance.
- Monitor and refine processes to mitigate risk and enhance the customer journey.
- Collaborate with other business units to promote best practices and teamwork.
- Provide technical expertise for projects, risk management, and compliance.
- Ensure KPIs and SLAs are met, while maintaining a high-performance culture.
Description
We're on the lookout for a passionate Customer Service Manager to lead our aftersales customer care team! If you have a proven track record of developing high-performing service teams and a commitment to delivering outstanding customer experiences, this could be the perfect opportunity for you. In this role, you'll be at the heart of enhancing customer satisfaction, resolving complaints with efficiency, and driving service excellence to new heights. If you thrive in a fast-paced environment and love making a real difference, we’d love to hear from you!
The Necessary Skills, Qualifications and Experience include:
- Strong leadership and ability to inspire teams.
- Proven experience in customer service and compliance resolution.
- Ability to manage deadlines, service levels, and risk.
- Skilled in continuous improvement and process development.
- Strong influencing and communication skills.
- Proficient in Microsoft Office, CRM, and advanced Excel.
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