Booking the Delivery
When your order is placed via the Sales Department you will be given a ‘week commencing’ delivery date. Please note, this is not a specific delivery date. Any changes to the delivery address or week, after your order confirmation may result in a delay.
We typically use 18-tonne rigid box vehicles. At the time of ordering, please inform us of any restrictions that could affect delivery, such as narrow roads, low bridges, or weight restrictions. If you think the vehicle size could pose a problem, please notify us immediately. If the driver arrives and cannot deliver due to these issues, a re-delivery charge will apply, and your delivery will be delayed.
Delivery Restrictions
There are certain geographical restrictions to our delivery area. As such, we do not deliver to Northern Ireland, Republic of Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, any islands of Scotland and the Scottish Highlands.
In addition to the above there are certain UK mainland postcodes that are also excluded from our delivery area, therefore these will be ‘price on application’ at point of enquiry: AB, IV, PH, KA 27-28, PA 28-29
Delivery Charges
We charge between £0 – £200 per order (not per window), depending on where you are in the mainland UK and the number of windows ordered. Charges for delivery to the restricted postcodes above may be higher and can be confirmed on application, prior to confirming your order.
Should your delivery fail due to any of the reasons detailed, the goods will be returned, and a re-delivery charge will be applied. These charges must be paid in full prior to the next delivery being planned.
- Failed delivery charge: £0.50 per mile from our HD6 4BW location to the delivery address.
- Re-delivery charge: £50 per item being delivered.
Delivery Confirmation
No later than one week before your delivery, you will receive a text and/or email from our transport department with the following details:
- Estimated delivery date (may be a 2-day delivery window)
- Driver’s name and contact number
- Your Quickslide order reference(s)
- Delivery postcode
Please ensure you are available on the delivery day(s) to accept, check, and sign for the goods, and to settle any outstanding payments. On the day of delivery, you may contact the driver directly to discuss the delivery time, or the driver will contact you approximately 1 hour before delivery to confirm.
The Delivery
Before your delivery, ensure that you know the number of items you are expecting and that you have sufficient assistance to help you move the goods. At least two physically capable people must be available to help with the offloading. Please note that for health, safety, and insurance reasons, the driver cannot assist with moving the goods beyond kerbside delivery.
Upon arrival, the driver will offload the goods to the nearest ground-level location at your address using the vehicle’s tail lift. You will be responsible for moving the goods to their final destination.
When the items have been delivered, you will have up to 15 minutes to inspect the goods for visible transit damage. If major damage is found, the items should be returned with the driver to speed up the rectification process. If you are unsure, please contact Quickslide at 01484 727727 during the delivery. The delivery note must be signed, dated, and include your printed name as proof that all items were delivered in good condition. Any outstanding balance must be settled before the goods are offloaded.
Collections
You are welcome to collect your goods from our HD6 4BW location between 7 AM - 4 PM, Monday to Thursday, and 7 AM - 1 PM on Friday. Please note, Fridays are often very busy on site with our own vehicles loading for the coming week. We would therefore advise where possible to avoid collecting on a Friday. Collections outside these times, as well as on bank holidays and seasonal holidays, are not possible.
If you have any questions, please email transport@quickslide.co.uk
or call us directly on 01484 727727. We are happy to assist you.